USM provides full lifecycle implementations of ERP and e-Business solutions using packaged and custom applications integrating employees, suppliers and customers.

Live ERP environments are extremely complex due to the landscape of multiple systems that are required to support the integrated business modules across various functional organizations. A balanced team of business configuration experts, technical developers and systems operations resources that work closely with the business community, is a key to define, monitor and own the deliverables for support. To add to the complexity of the application itself, business processes tend to change over time, expanding and evolving to support dynamic business requirements.
USM’s ERP application management approach is designed to enhance the business value of the investment in the enterprise system by taking a holistic view of coordinating and orchestrating operations, infrastructure, applications and application interfaces.

We clearly understand that all customer landscapes are not similar. The business models, challenges and drivers for considering an outsourced solution varies between clients. That’s why USM’s outsourcing methodology encompasses a clear solution, specifically crafted to address the drivers behind such an initiative. Our methodology includes a comprehensive portfolio analysis, followed by a carefully crafted solution through a phased approach that addresses your business drivers and helps your IT Organization align its goals towards the overall vision of the business.
The final solution is based on a clear understanding of your business drivers, taking into view your Application portfolio and their dependencies on other technology frameworks in place, including, but not limited to Middleware, Data Center Operations, Infrastructure frameworks etc.

A carefully thought thorough and phased approach provides visible and quantifiable results in each phase of delivery. Individual metrics, designed to measure the throughput of the lifecycle of each phase, are measured and reported through scorecards. The metrics are custom crafted for your unique environment. The transition, stabilization and continuous improvement scorecards provide predictability and visibility of the phases.

A recent study by a major research group revealed that ERP customers would spend 3 to 8 times their initial cost on full life cycle support. USM will be able to increase the ROI on your IT investments while considerably reducing the costs associated with supporting complex ERP environments. Our past experience in providing support services has proven that 20 to 35% cost savings can be achieved while significantly improving the overall efficiency of the system since we understand the nuances of managing and supporting mission critical applications.

Some of the major ERP implementations of USM include SAP, Peoplesoft, Oracle, JD Edwards, among others.