The typical service level agreements between IT departments and its users ensure data is available from the previous day’s close of business by 8 am in the morning and is accurate within a 3% error tolerance. These service levels can be taxing on IT departments given load monitoring is usually required to start around 2 am.

USM can alleviate the strain on costs of providing these services levels.

These services can be provided onsite or through our facilities in India. The two main components of this service offering are:

• Ensure each load is monitored and accounted
  
• Ensures appropriate escalation procedures are in place in the event of a load or system failure