Through the periods of Globalization 1.0, Globalization 2.0 and Thomas Friedman’s Globalization 3.0, the world has definitely become a flatter place. Knowledge transfer and open communications in global time-zones are no longer the most challenging aspects of distributed global operations. Rather, diverse cultures, multiple systems and complex interfaces must be understood, defined and managed seamlessly. The best global delivery models successfully navigate these complexities to lower the total cost of ownership, increase service levels and streamline new efficiencies.
USM manages and maintains a 24×7 culture across critical work-streams. As an experienced services delivery partner, we work with you to establish a well-defined execution strategy that supports your business objectives and offers predictable service levels. Unlike other large, global outsourcing firms, USM prides itself with being able to quickly adapt our service delivery models to best suit your business needs.